FAQ

By collecting your saliva sample correctly, your results will be reliable and accurate – our easy-to-follow instructions will simply guide you to a great result.

The laboratories we work with perform validation tests on all saliva samples taken before making them available. We work with highly qualified laboratories nationwide with all the necessary certifications.

Our home analysis kits are CE marked. This means that all of our kits meet health and safety requirements within the European Economic Area (EEA).

No, the prescription is not necessary, all our tests can be ordered directly from the site.

Yes, shipping is included in the cost of the kit.

No, genetic testing does not require fasting.

Once the test has been carried out and the kit has been shipped, it will be delivered to the laboratory within 1-3 working days and the laboratory will carry out the test making the result available to the customer within the average reporting time indicated on the detail page of the purchased kit (see website).

The kit we sent you contains everything you need to collect and return the samples for testing, in particular for saliva collection:

• accompanying letter
• leaflet (instructions) explaining the sample collection process
• User Card
• Card Kit
• Salivary Swab.

Inside the leaflet you will find instructions for carrying out the test.

Once the collection is complete, place the box correctly inside the pre-paid return envelope and go to the most convenient collection point, it is not necessary to apply any stamp or incur any shipping costs already included in the purchase of the kit.

Go to the KIT ACTIVATION page to activate the kit and follow the instructions.

When your results are available you will receive an email to the email address you entered during registration which will invite you to go to the private area to download the report.

Certainly. Two separate kits can be ordered for people residing in different areas. We handle many cases where participants don’t live in the same place at the same address.

Kindly, check the spam folder in your email, the order confirmation may be there. It is also possible that there was an error when entering your email address. If you send us an email specifying the information entered in the order, we will verify the information in our possession and send you a confirmation manually.

Kindly, always check carefully that all information is correct: if something goes wrong, it is not always possible for us to change your order. In that case, we kindly ask you to write to us at info@dna-lab.online indicating the correction to be made, we will take care of it and confirm everything via email. Any requests for change before printing, respectively before your order is shipped, does not cause any problems. After that, unfortunately, change requests cannot be made.

After the order has been completed and processed, it cannot be canceled.

Write to us at info@dna-lab.online, we will reply as soon as possible.

We accept PayPal, Visa, MasterCard, Maestro, Diners Club, JCB card. All transactions are made through a secure SSL server. All orders must be paid in advance, we do not accept cash on delivery.

Privacy is guaranteed by the anonymization and encryption of the data acquired and stored on our servers that comply with the GDPR.

All of our tests are shipped in generic packages.

Your data will be processed in compliance with current legislation as also provided for in our privacy policy.

We always encourage sharing DNALab results with your doctor, however, we will never share your information with third parties.

You can track your order using the tracking code in the shipping confirmation email.

Certainly. The test is anonymous and the patient will be given a unique code with which he will receive the result.